Terms and Conditions
Your use of “Off Cook” online store and ordering goods from this site is considered as your full agreement with the following terms and conditions:
The purchase of goods from the “Off Cook” online store is based on the existing laws and regulations regarding electronic commerce and in full compliance with all the laws of the Islamic Republic of Iran.
The information and specifications of the products offered in the “Off Cook” online store are provided from the following sources:
۱- Information provided by product agencies.
۲- Information that is translated from reliable foreign sites.
Therefore, “Off Cook” online store will not bear any responsibility for ambiguous information and content or possible writing errors. But with the aim of providing better services and informing customers, it is committed to continuously updating information and contents.
“Off Cook” online store does not accept any responsibility regarding the operation of the site, which can be caused by factors that are beyond the control of the management of this store (off cook, internet failure, telecommunication issues, hardware equipment, etc.).
“Off Cook” online store will not hand over users’ unique information to third parties and is committed to protecting users’ privacy as much as possible by using the latest technologies.
The services and contents of the site are provided for your personal and non-commercial use only. Any misuse of this information will be prosecuted, and no real person, legal person or site can use the information and contents on the site to sell, reproduce or generate traffic on their site. If you want to use the services and contents of the site for commercial purposes, you must inform us in advance. For this, please contact us.
Users must fill out the order form with correct and complete information when ordering the desired product. Obviously, if incomplete or incorrect information is entered, the user’s order cannot be tracked and delivered.
The intellectual property of the contents of “Off Cook” online store includes the copyright law and belongs to “Off Cook” online store.
Sale and delivery of the order If Off Cook is not able to deliver the goods on time due to reasons beyond its control and the parties do not agree on a new date, the buyer has the right to cancel the order without any cost.
The value of the goods or goods ordered is calculated according to the site’s price list and will include all sales taxes and duties. The cost of value added tax will be calculated as zero Rials if it is not specified on the site. The only amount that will be added to the value of the goods in certain cases will be the cost of shipping and insurance of the goods.
The warranty period and the name of the company providing after-sales service are mentioned in the description of each product. If the items mentioned in this section are not included, there is no warranty for that product.
Product return conditions:
Any technical defect and defect of the product and the non-conformity of the product sent must be reported to the customer contact center of the store within 48 hours after receiving the product even on non-holiday days by phone or email info@offcook.com so that the problem can be investigated immediately and If the defect is proven, it should be repaired or replaced. Obviously, no objections are accepted after 48 hours.